Help Centre

Have a question? Let us know and we will do everything to answer it for you; to ensure that you get the best possible experience!

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Ways to Contact Us

Email

[email protected]

You can email our team for any general questions or problems; they will aim to respond to your message within 7 days.

Phone

0800 368 8230

You can call our team everyday between 9am – 9pm where they will be able to take your call to respond to questions.

Social Media

You can contact us via the following platforms:

Live Chat

You can start a chat by clicking the chat symbol in the bottom right of the web page.

If our live chat should be unavailable, please leave your email and we will get back to you as soon as possible.

Frequently Asked Questions

Save time – see if your question is in one of our frequently asked questions…

How often am I charged?

We operate on a continual weekly enrollment basis; this means that your online account will be charged every week.

How can I make payment?

All payments are managed through our online Parent Portal; we accept a variety of different payment methods such as PayPal, debit/credit card or AutoPay.

Unfortunately, our class teachers are unable to accept cash or cheque in classes.

Can I cancel my enrollment?

You can cancel your enrollment at any time. You only need to give us 14 days notice to be enrolled – you will still need to make payment for any upcoming classes in this period.

Please view our terms and conditions for further details.

Are classes suitable for my child?

Our classes are active, adventurous and energizing and there will be a lot of moving around.

We always recommend that children try our classes first; if they shouldn’t feel our classes are right for them, you can always cancel your enrollment with 14 days notice (see our terms & conditions).

Do I still have to pay if my child is absent?

Yes, as per our terms and conditions, you do have have a dedicated place within our classes and so you will still be required to make payment for any classes that you may miss.

There are certain exceptions to this, considered exceptional circumstances – more details can be found in our terms and conditions.

How much do classes cost?

Class prices do vary depending on the age, venue and class that you are taking.

In general, all classes start from £3.50 per child per class, but Stage Groove and Gymnastics cost £5.50 per child per class. When you do sign up to multiple classes, you do also take advantage of our multi-class discount.

What do children need to wear to classes?

At Kiddie Groove, we do not have a set uniform and so we just ask that parents bring their children in clothing which is both comfortable and suitable for a lot of moving around.

If you are taking part in our Ballet Tap classes, we would eventually advise on getting ballet and tap shoes, but these are not required straight away.

What ages are your classes aimed for?

Depending on the venue that you are looking to attend, we offer classes for children aged between 2-11 years.

Please check our class timetables to see if we offer a class at your venue for your child’s age.

Why do your classes have age limits?

Our classes have age limits as classes have been specifically designed for this age range in mind. As such, we want to ensure that all children get the most from our classes.

If your child is currently too young, we would advise waiting until they are about to turn 2 years old before booking on to our classes.

Are your classes for both boys and girls?

Yes – we accept both boys and girls into all of our classes.

What is AutoPay?

AutoPay is our automatic payment service on our Parent Portal. This allows automatic payments to be taken from a valid debit/credit card.

You can subscribe to AutoPay via your online account and you can cancel at any time.

My child has a disability – can they still join?

At Kiddie Groove, we have an open policy, meaning we welcome all children to our classes, no matter of any disability.

We encourage all children to get involved with our classes and participate and we can work with you to provide reasonable adjustment, if applicable.

How much does it cost to enroll?

There is no set registration fee when you enroll.

You only need to make a payment for your first class to secure your child’s place.